Privacy Policy

Eletheia Mind and Wellness Ltd
Company No. 16457681
Last updated: 24.10.25

1. Introduction

Eletheia Mind and Wellness Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data when you contact us, access our website, or use our therapy services.

We understand that reaching out for psychological support involves trust. This policy is written in clear, honest language to help you feel informed and safe.

2. Who We Are

Eletheia Mind and Wellness Ltd is a UK-registered private practice offering online therapy to adults across the UK and the wider UAE region.

Registered in England and Wales under company number 16457681, the practice is led by Pooja Chavda, a UK-registered Psychotherapist (MBACP) and CDA-licensed Psychologist authorised to practise in Dubai, UAE.

Eletheia Mind and Wellness Ltd acts as the Data Controller, responsible for how your personal information is collected, used, and protected.

Email: enquiries@eletheiamind.ae
Website: www.eletheiamind.ae

3. What Information We Collect

We only collect the minimum information necessary to provide safe and professional therapy.

This may include:

Your name, contact details (email address, phone number if provided).
Background information shared during sessions or in communication.
Administrative details such as appointment times and payment confirmations.
Any forms or notes relevant to therapy, stored securely.

We do not collect unnecessary personal data, marketing information, or share your information for advertising purposes.

4. How Information Is Collected

Information may be collected when you:

Email or contact us directly via the website link (handled through Microsoft Office).
Attend online therapy sessions.
Make payments through Stripe.
Communicate for scheduling or administrative purposes.

5. How We Use Your Information

Your information is used to:

Provide therapy and support services.
Arrange and confirm appointments.
Maintain accurate clinical records.
Process secure payments.
Comply with professional, legal, and ethical obligations.

We will never sell or share your information for marketing or non-clinical purposes.

6. Legal Basis for Processing

Under the UK GDPR and UAE PDPL, we process your data lawfully based on:

Consent: when you agree to engage in therapy.
Contract: to provide a requested service.
Legitimate interests: for safe practice and clinical record-keeping.
Legal obligation: to comply with professional and safeguarding requirements.

7. Storing and Protecting Your Data

All client notes and forms are stored securely on a password-protected laptop and Microsoft OneDrive, which uses strong encryption and secure international servers. Only the therapist (Pooja Chavda) has access.

Email communication is handled via Microsoft Office, which uses TLS encryption for security. Clients are advised not to share sensitive personal information by email.

Session recordings are not made or stored.

Your data is retained in line with BACP guidelines, typically for up to seven years after your final session unless legal or ethical obligations require otherwise.

8. Cross-Border Data Transfers

As an online practice serving clients in both the UK and UAE, some data may be processed or stored on secure servers located outside your country of residence.

This includes storage within Microsoft OneDrive and related Microsoft services. All transfers are protected by appropriate safeguards and comply with both UK GDPR and UAE PDPL requirements.

9. Sharing Information

We do not share your personal information with third parties unless:

You have given explicit consent, or
We are legally required to do so (for example, in cases of serious risk of harm to yourself or others, safeguarding concerns, or court orders).

Administrative tools such as Microsoft Office and OneDrive are used to manage communication and document storage. These services are GDPR-compliant and use strong encryption to protect personal data.

When payments are made through Stripe, your financial information is processed directly by Stripe and handled according to Stripe’s Privacy Policy. We do not store or have access to your card details.

10. Cookies and Website Analytics

Our website, hosted on Wix, uses essential cookies to help the site function and analytical cookies to understand visitor activity.

Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings at any time.

No tracking or advertising cookies are used without your consent.

11. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion (“right to be forgotten”).
Withdraw consent to data processing.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) or the UAE Data Office if you believe your data has been misused.

Requests can be made by contacting: enquiries@eletheiamind.ae

12. Changes to This Policy

This privacy policy may be updated from time to time to reflect new regulations or practice updates. The latest version will always be available on our website.

13. Contact

If you have any questions about how your data is handled or wish to exercise your rights, please contact:

Eletheia Mind and Wellness Ltd
Email: enquiries@eletheiamind.ae
Registered in England and Wales (Company No. 16457681)